Shipping Policy
Thank you for shopping at NUAGE! We are committed to delivering your products in a timely and efficient manner. Below are the details regarding our shipping policies.
Shipping Locations
We currently ship with India. If your location is not listed at checkout, please contact us at homenuage@gmail.com to inquire about potential shipping options.
Processing Time
Orders are typically processed within 2-3 business days of receiving your order. Processing time may vary during high-volume periods, such as holidays or sales events.
Once your order is processed, it will be shipped according to the shipping method selected at checkout.
Shipping Methods and Delivery Time
We offer the following shipping methods:
- Standard Shipping: Delivery within 7 business days (depending on location).
- Delivery times are estimates and may vary due to unforeseen circumstances such as weather delays, customs clearance, or other external factors.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and delivery location of your order. You may be eligible for free shipping on orders over 1000.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor the status of your delivery.
You can track your order on the carrier's website using the tracking number provided.
6. Incorrect Address
Please ensure that you provide the correct shipping address during checkout. NUAGE is not responsible for delays, losses, or issues caused by incorrect or incomplete address information. If you realize there is an error with your address after placing an order, please contact us immediately at homenuage@gmail.com.
7. Lost or Damaged Orders
If your order is lost, damaged, or incorrect upon delivery, please contact us immediately at homenuage@gmail.com. We will investigate the issue and do our best to resolve it. We require that you notify us within 7 days of receiving the damaged or incorrect order.
9. Shipping Delays
While we strive to deliver your orders as quickly as possible, unforeseen circumstances such as weather conditions, natural disasters, strikes, or issues at customs can cause delays. We are not responsible for delays caused by the carrier or external factors, but we will do our best to keep you updated.
10. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at homenuage@gmail.com. We can cancel orders before they are processed or shipped, but once the order has been dispatched, we cannot cancel it. You may initiate a return following our Return and Refund Policy if you no longer wish to keep the item.
11. Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us at:
NUAGE
Email: homenuage@gmail.com
Phone: +91 7456818800
Address: NUAGE TRADER, A-25, CBRI COLONY, Roorkee, Uttarakhand